Refund policy
We want you to be happy with your purchase from Moku Design Studio, a trading name of Soranami Limited (Co. No. 17110474), registered in England & Wales.
RETURNS ELIGIBILITY
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
PERSONALISED OR MADE-TO-ORDER ITEMS
Items that are made-to-order or personalised cannot be returned unless they arrive damaged or faulty.
HOW TO REQUEST A RETURN
To start a return, please contact us at:
Please include your order number and details of the item you wish to return.
Once your return is approved, we will provide instructions on how and where to send your item.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.
REFUNDS
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to your original payment method within 5–10 business days.
SHIPPING COSTS
Original shipping costs are non-refundable.
DAMAGED OR FAULTY ITEMS
If your item arrives damaged or faulty, please contact us within 7 days of delivery at:
We will resolve the issue by offering a replacement, repair, or refund where appropriate.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.